How AI is Transforming the Student Experience

2-way Messaging

2-way Messaging is a communication tool that allows colleges and universities to send text messages to students and receive responses in real time. This technology is being used by admissions offices to communicate with prospective students, by financial aid offices to communicate with current students, and by registrars to communicate with alumni. 2-way SMS texting is an efficient way for staff to reach out to large groups of people without having to make individual phone calls. And, because it is a two-way system, students can reply to texts from staff members, which allows for a more personal interaction.


Chatbots are computer programs that mimic human conversation. They are being used by colleges and universities to provide 24/7 support to students. Chatbots can answer frequently asked questions, such as how to register for classes or how to check your financial aid status. They can also help students find resources on campus, such as the library or the bookstore. Chatbots are a convenient way for students to get answers to their questions without having to wait on hold for a staff member. And, because they are available 24/7, they can help students who may not be able to reach a staff member during normal business hours.

Higher education institutions are turning to artificial intelligence (AI) to improve the student experience. By deploying AI-powered tools, such as 2-way messaging and chatbots, colleges and universities can extend the reach of their staff and provide more personalized support to students. These technologies are helping to reduce frustration for students and improve communication between students and staff.

AI-powered tools, such as 2-way messaging and chatbots, are changing the way colleges and universities communicate with their students. These tools are providing a more personalized experience for students and helping them to resolve issues in a more timely manner. As AI technologies continue to evolve, we can expect even more changes in the way higher education institutions support their students.

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